Location: Fourways, Gauteng, South Africa
Job Type: Permanent
Work Level: Skilled
Reference Number: AD-901
Date Posted: 17 September 2026
Salary: Market-related
Minimum Qualification: Matric
Closing Date: Not specified in the available advert
About the Job
An opportunity is available for a Branch Administrator in Fourways, Gauteng. This permanent position is suitable for an organised and detail-oriented individual who has previous administrative experience and can provide effective support to a retail branch.
The successful candidate will work closely with the Retail Branch Manager to ensure that daily administrative activities are completed accurately and efficiently. The role involves maintaining financial records, assisting with cash-up procedures, handling customer account enquiries, coordinating returns and repairs, and ensuring that all necessary documentation is properly managed.
The ideal candidate should be comfortable working with computers, communicating with customers and colleagues, and handling administrative responsibilities that require accuracy and professionalism. A good understanding of basic accounting principles will also be beneficial, particularly when assisting with cash books, financial reports and customer account matters.
This position offers an opportunity for someone with administrative skills to contribute to the smooth operation of a retail branch while maintaining high standards of customer service.
Key Responsibilities
The Branch Administrator will be responsible for supporting the Retail Branch Manager with a variety of operational and administrative duties.
1. General Branch Administration
The successful applicant will assist with the daily administrative requirements of the store. This includes preparing and maintaining documents, organising information, completing assigned tasks and ensuring that branch records are kept up to date.
The administrator will also help ensure that routine office procedures are followed and that the branch has the necessary paperwork to support its daily operations.
2. Cash-Ups and Financial Administration
An important part of this position involves assisting with daily cash-up activities and maintaining accurate financial records.
Responsibilities include supporting the processing of the cash book and preparing relevant reports for the head office. The successful candidate must pay close attention to figures and documentation to help ensure that financial information is recorded correctly.
Applicants should have an understanding of basic accounting principles and the ability to work carefully with financial information.
3. Customer Returns and Repairs
The Branch Administrator will help coordinate customer returns and repair-related matters. This includes ensuring that requests are processed within a reasonable timeframe and that the correct procedures are followed.
The role also involves recording and submitting return requests, initiating the necessary processes and maintaining the documentation associated with customer returns.
Good organisational skills are essential to ensure that these matters are handled efficiently and that customers receive appropriate assistance.
4. Customer Accounts and Debtors Queries
The successful candidate will assist with customer account enquiries and work towards resolving issues relating to account information.
This responsibility requires good communication skills, patience and the ability to handle customer concerns professionally. The administrator must ensure that enquiries are addressed appropriately and that relevant information is communicated to the correct people when further assistance is needed.
5. Reporting and Quality Improvement
The role includes preparing required paperwork, maintaining accurate records and assisting with activities aimed at improving the quality of branch services.
The Branch Administrator should be able to identify administrative issues, follow established procedures and support improvements that contribute to more efficient daily operations.
6. Customer and Staff Relations
Building and maintaining positive working relationships is another important aspect of this position.
The successful applicant should interact professionally with customers, colleagues and management. A courteous approach, clear communication and a willingness to assist others will help create a positive working environment and support effective service delivery.
Minimum Requirements
To be considered for this position, applicants should meet the following requirements:
- A Matric certificate.
- Previous experience working in an administrative role.
- Strong attention to detail and the ability to maintain accurate records.
- Good written and verbal communication skills.
- Strong computer skills.
- An understanding of accounting principles.
- The ability to manage administrative responsibilities in an organised and professional manner.
Candidates who can manage several tasks, follow procedures and communicate effectively with different people will be well suited to the responsibilities of this role.
Skills and Qualities of the Ideal Candidate
The employer is looking for someone who can be trusted to handle administrative duties accurately and consistently. The ideal candidate should be organised, dependable and capable of managing customer-related matters with professionalism.
Good problem-solving skills will be useful when dealing with account queries, returns and other branch administration issues. Applicants should also be comfortable working with financial records and preparing information for management.
Because the position supports the daily running of a retail store, the ability to work cooperatively with the Retail Branch Manager and other employees is important.
Employment Details
The Branch Administrator position is offered on a permanent basis, with a market-related salary. The role is classified at skilled work level, and the position is not designated as an Employment Equity (EE) position in the supplied advertisement.
Job reference: AD-901
Work location: Fourways, Gauteng
Employment type: Permanent
How to Apply
Applicants interested in this opportunity should look for the original Branch Administrator vacancy using reference number AD-901 and follow the employer’s official application instructions.
Before submitting an application, ensure that your CV is up to date and clearly highlights your administrative experience, computer skills, communication abilities and any relevant financial or accounting duties you have performed.
Include your Matric qualification and relevant work experience in your application. Make sure that the information provided is accurate and that your contact details are correct.
Important: The available advertisement does not specify a closing date or provide an application link. Check the original vacancy listing for the official application process and any additional requirements before applying.
If you have previous administrative experience and are looking for a permanent opportunity in Fourways, this position may be worth considering.