Europcar, a trusted vehicle rental brand operating under Motus Corporation, is inviting applications for a permanent Agent: Customer Service position at Port Elizabeth Airport, Eastern Cape. This opportunity is ideal for customer-focused individuals who enjoy working in a fast-paced environment and are looking to build a long-term career in the car rental and customer service industry.
If you have previous customer service experience, excellent communication skills, and a valid driver’s licence, this role offers the chance to work with a professional team committed to delivering outstanding service to customers.
Position Details
- Job Title: Agent: Customer Service
- Company: Europcar (Motus Corporation)
- Location: Port Elizabeth Airport, Eastern Cape
- Job Type: Permanent
- Industry: Retail / Vehicle Rental
- Department: Customer Service
- Closing Date: 05 August 2026
About the Role
The successful candidate will assist customers throughout the vehicle rental process, ensuring every interaction is professional, efficient, and customer-focused. You will help customers with vehicle collections and returns, manage reservations, complete administrative tasks, and ensure rental vehicles meet company quality standards.
This position requires someone who enjoys working with people, remains calm under pressure, and is committed to delivering excellent customer experiences every day.
Key Responsibilities
Your daily duties may include:
- Assisting customers during vehicle collection and return processes.
- Processing new, amended, and cancelled reservations.
- Responding to customer enquiries professionally.
- Completing branch administrative duties and data capturing.
- Recording fuel information and vehicle movement details.
- Monitoring overdue rentals and following up where necessary.
- Assisting with rental deposits and billing processes.
- Preparing claims documentation when required.
- Reporting vehicles requiring servicing or licence renewals.
- Maintaining vehicle quality and cleanliness standards.
- Helping ensure company assets remain secure.
- Supporting branch operations whenever additional assistance is required.
Minimum Requirements
Applicants should meet the following criteria:
- Matric (NQF Level 4) or equivalent qualification.
- At least 2 years’ customer service or front office experience.
- Valid Code 8 driver’s licence with a minimum of 2 years’ driving experience.
- Good computer literacy.
- Strong spoken and written English communication skills.
- Willingness to work shifts, weekends, overtime, and public holidays when operationally required.
Skills and Competencies
Successful applicants should demonstrate:
- Excellent customer service skills.
- Strong interpersonal and communication abilities.
- Confidence working face-to-face and over the telephone.
- Good organisational and time management skills.
- High attention to detail.
- Ability to work effectively under pressure.
- Problem-solving ability.
- Professional appearance and conduct.
- Teamwork and collaboration.
- Adaptability in a busy operational environment.
Why Consider This Opportunity?
Working with Europcar offers valuable experience in the vehicle rental industry while providing exposure to customer service, administration, and fleet operations. Employees gain practical workplace experience in a dynamic environment where no two days are the same.
This position is particularly suitable for individuals who are motivated, dependable, and eager to grow their careers within a respected national organisation.
How to Apply
Interested candidates should submit their applications before the 05 August 2026 closing date through the official Motus Corporation/Europcar careers portal.
Only shortlisted applicants are expected to be contacted. Ensure your CV is updated and accurately reflects your qualifications, customer service experience, and driving history before submitting your application.