Customer Care Administrator
Job Opening: Customer Service Representative
Location: Head Office, Commercial Division
Industry: Restaurants
Role Type: Entry-Level
Functional Area: Customer Service
Position Summary
We are seeking an enthusiastic and customer-focused individual to join our team as a Customer Service Representative in our Commercial division. If you’re looking to launch your career in customer service within the restaurant industry, this is an excellent opportunity.
Key Responsibilities
- Address customer inquiries and complaints through phone and social media channels, ensuring prompt resolution.
- Record and monitor all customer complaints, coordinating with internal teams for timely solutions.
- Maintain internal system data accuracy and contribute to regular reports.
- Respond to social media reviews on platforms like Facebook, Google, and Twitter, maintaining our brand’s positive image.
- Engage with customers to understand their issues and prevent escalation.
- Collaborate with internal teams to refine and streamline customer service processes.
- Communicate with store teams to resolve customer-related issues.
Requirements
- A qualification in Administration or a related field.
- 1-2 years of customer service experience; social media engagement is a plus.
- Strong computer skills with the ability to navigate multiple systems.
- Excellent verbal and written communication skills in English.
- Proactive problem-solving abilities and a keen eye for detail.
- Ability to work independently and as part of a team.
- Excellent time management skills with a focus on meeting deadlines.
Benefits
- Competitive compensation and benefits package.
- Opportunity to grow within a dynamic company.
- Supportive work environment with a focus on team collaboration.
- ALSO SEE AVAILABLE POSITIONS HERE
If you’re passionate about providing exceptional customer service and have a drive to improve customer satisfaction, we want to meet you. Apply today to join our team and contribute to a positive customer experience.